Terms and Conditions

General conditions

Guests making bookings are required to accept these BOOKING TERMS & CONDITIONS dated 27/9/23


The Glasgow Collection (The Company ) advertises apartments (‘properties’) as owner of all the properties. All properties are managed to ensure that they meet the high standards of accommodation on which the Company’s reputation is based. At the time of publishing, the properties are furnished and equipped as described in the detailed and technical descriptions provided to renters and guests (‘Clients’) on the Company’s web site. From time to time the Company may change the layout, furniture or fittings and the Company will seek to update these on the website at the earliest opportunity and notify renters if the changes to the property change the nature of the accommodation. Differences between the description and photos on the website and those actually found at the property do not constitute a basis for cancellation, refunds or other claims against the Company.

Prices and seasons published on the Company’s website are indicative and subject to variation without notice prior to the confirmation of a booking. A quote will be provided at the time of inquiry and the confirmation of the booking will occur when the total payment has been paid and the confirmation of booking form is issued. The base currency of referral is £ POUNDS. 

Rental prices include nightly rate of the property and such other inclusions that are listed in the special notes for each property listed under the price list in the property pages. 


The booking is not confirmed until you not receive a confirmation from the Company. The Company accepts all credit card and debit cards except American Express. Full payment of the rental price is payable on booking and confirmation will not be effected until the whole of the payment has been received. The Company will provide an invoice upon request. The Company will not enter into correspondence in the event that the full payment is not received within the hold (option) period and the property is allocated to another Client; however, the Company will do its utmost to find a replacement property acceptable to the Client.

Payment by credit card or debit card are not subject to any commission.  


Cancellation is effected by the Client when written notification is acknowledged to have been received by the Company. Should the Client for whatever reason cancel the booking, they will have the right to reimbursement of all money paid subject to the deduction of cancellation charges. Cancellation charges are based on the total rental price and are calculated from the date of the beginning of the rental period as follows:

Period before beginning of rental within which written cancellation is receivedAmount of cancellation charge shown as a percentage of the property rental price
Up to 7 days prior to arrival date100% refund
Less than 7 days prior to arrival date100% charge – no refund
No show100% charge – no refund

Changes to booking dates, or properties constitute an extra fee (subject to availability). 

Clients are strongly advised to take out adequate insurance to ensure that they are protected from unforeseen events which may give rise to cancellations. 


As of 1st October 2023 all short term accommodation operators in Scotland operating before 1st October 2022 had to have applied for a short term licence to continue to operate. Glasgow City Council has up to June 2024 to process and issue a full license to short term property operators who applied in September 2023. TGC met its obligations by applying for a license to operate each of its properties in late September 2023 . If a licence application and subsequent appeal is refused a short term operator must stop operating 28 days after the operator has been notified of the decision. If a TGC property is refused a licence in the future, TGC reserve the right to cancel all bookings made for that property after the 28 day period and provide a full refund to the guests who made the booking.


If as a result of a serious breakdown or failure in the rented property, or the Company decides that it is not possible to continue with the booking, the Company will do its utmost to find a replacement property acceptable to the Client, or refund any moneys paid on unused rental. The Client acknowledges that in this event, the Company’s liability for damages will be limited to the amount of unused rental, based on a pro rata calculation of unused rental days. Should a property become unserviceable prior to the arrival of a Client, the Company will do its best to find a suitable replacement property of an equal standard. In the event of a more expensive property being selected, Clients will have the choice of paying the difference or receiving a full refund of monies paid.


Assuming full payment has been made Clients will be issued with arrival instructions for the property. In the weeks leading up to the arrival the Company will request name and contact details, expected arrival time, method of transport, a photograph of the passport / driving licence of the booker and a photograph of the credit / debit card used to make the booking as part of the “DUVE pre check in process”. If the pre check in process is not completed the access code to the key box will not be provided. Upon successful pre check in, an arrival email will be send with detailed instructions for check in including the code to open the keybox. You will have one set of keys to the apartment. If you lose the key the compensation fee is £40. You can smoke outside the apartment. There will be a minimum fee of £100 for cleaning if smoking inside occurs. 

The Client acknowledges that the following circumstances provide the Company with a basis for the immediate termination of the rental agreement without recourse by the Client and forfeiting all moneys paid to the Company:

  • Exceeding the maximum number of guests as noted on the booking;
  • Non-authorised substitution of guests
  • Conduct unbecoming at the property (including wanton destruction of property, poor hygiene, smoking, drug taking, excessive noise etc).
  • Parties, stag nights hen nights, weddings, celebrations unauthorized or involving non-guests
  • Introducing domestic animals

The Client acknowledges that there will be no redress against the Company in the event that these events cause premature termination of the rental.


Standard check out time is until 11.00 AM ands the keys must be returned to the keybox. After this time a property representative will conduct an inspection. It is a condition of rental that the property must be left in a clean and orderly manner at the end of the rental period. This implies that the dishes are washed, rubbish is removed from the property and the rooms are left in an orderly condition. Clients are not authorised to rearrange the furniture of the property and crockery and other equipment of the house (chairs, blankets, etc.) must not be used or transported out of the house. Candles and oil burners are not permitted inside the house.

On arrival, we will take a refundable security deposit from your credit card as a safety precaution to insure our company from any potential damage may cause during your stay. We hold the right to make appropriate deduction from the security deposit in the event of any damage to the accommodation or its contents.


Any problems with the property encountered during the property rental period should be reported immediately to us. The Company will endeavour to address the problems and resolve them to the satisfaction of the Client as soon as possible. In the event that the Company is unable to resolve the problem to the satisfaction of the Client, a complaint must be lodged immediately in writing to the Company by email or letter. Reasonable time must be allowed for the Company to resolve the problem. Clients must not vacate the property under any circumstances without the express written agreement of the Company as to do so will annul the rights to claim for compensation.

The following do not give rise to claims for compensation:

  • Force Majeure, terrorist acts or natural disasters
  • Shortages of power, gas or water outside of the property Owners control
  • Damage from wind, rain, hail, flood, fire, lightning, landslide or other acts of God
  • Inundation by pests, insects, rodents etc
  • Claims arising as a result of damage caused by Clients to the property
  • Differences in the descriptions and photographs of the property shown in promotional material (unless significantly altering the nature of the accommodation)
  • Damage or loss to Clients’ belongings or property
  • Construction projects nearby the rented property that are not under the control of the Company


Clients acknowledge that they are responsible for taking all necessary safety precautions for themselves and their guests and the Company does not  accept any liability for accidents causing death, sickness or bodily harm howsoever caused. The Company deny any liability or claims in the event of incidents occurring whilst occupants or guests are under the influence of alcohol or any non – therapeutic drugs. The limitation of liability for any claim against the Company for whatsoever cause is limited to the total amount of rental paid to the Company by the Client.


Clients acknowledge that by acknowledging these terms and conditions in the Company’s inquiry form or booking request that they agree to be bound by the provisions contained herein and to accept liability for damages caused by them or their parties to the Company’s properties. The rental agreement shall be governed by Scots law in every particular including formation and interpretation. Any proceedings arising out of or in connection with this contract may be brought in any court of competent jurisdiction in United Kingdom